Making Complaints — Vocabulary and Dialogues — English 2nd Year Middle School — Algerian Curriculum

Making Complaints

Knowing how to make a complaint politely is an important social skill in English.

Polite expressions for complaining

• I’m sorry to bother you, but…
• I’m afraid there’s a problem with…
• Excuse me, but I have a complaint.
• I’d like to speak to the manager, please.
• This isn’t working properly.

Stronger complaints

• I’m very disappointed with…
• This is unacceptable.
• I’ve had enough of this.

Dialogue Example

Customer: Excuse me, I bought this phone yesterday but it doesn’t work properly.
Shop assistant: I’m sorry to hear that. Let me check it for you.
Customer: The screen is always flickering. I’d like a replacement or a refund.

Exercises

1. Write a complaint dialogue about a defective product.
2. Practice making a polite complaint in a restaurant.
3. Match the complaints with the appropriate responses.

📍 دروس مشابهة

• School Supplies and Classroom Objects — Vocabulary and Exercises — English — 2nd
• السياحة في الجزائر — مقوماتها وأنواعها وأهميتها الاقتصادية — التاريخ والجغرافيا
• سورة الضحى — تفسير وشرح — التربية الإسلامية — السنة الثانية متوسط — المنهاج الجز